Shipping policy

 

Shipping Policy

We ship from our warehouse in Illinois to your doorstep with care and intention.

Processing Time:

Orders typically ship within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as your order is on the move.

Shipping Rates:

We offer flat-rate and expedited shipping options at checkout. Free U.S. shipping is available on orders over $75.

Eco-Friendly Packaging:

Every order is packed in compostable materials—from our jar to the shipping sleeve. That means zero plastic, zero guilt, and packaging that returns to the earth.

Delivery Time:

Standard U.S. shipping takes 3–7 business days, depending on your location. Please allow extra time during holidays or for rural addresses.

International Orders:

We currently ship to select countries. Customs fees and duties may apply and are the responsibility of the customer.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.  We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.  If you notice an error, please contact us immediately.

Questions?

We’re here to help. Email us anytime at hello@natru.com.